How cash out works with MoneyGram

Cash out, step by step

1Step 1. Choose Cash out

9:41

Cash out

Step 1 of 3 · Choice

Cash withdrawal is in USDC. Which partners you get depends on your country.

Choose how to withdraw

Cash at a counter MoneyGramUSDCCash

Identity and payment are handled by the provider, never by Kudu. The quote comes from them.

2Step 2. Enter the amount

MoneyGram accepts amounts between a minimum and a maximum that MoneyGram sets. The amount screen shows that range while you type. It also shows what will be debited from your wallet, including Kudu's fee, and says the quote comes from MoneyGram. If Kudu cannot show its own fee, it does not start the withdrawal.

3Step 3. Review

The review screen lists, in this order, what you receive in cash, what is sent to MoneyGram, Kudu's fee, and the total debited from your wallet. Under the amount in cash, a line says that MoneyGram sets the amount, not Kudu. The screen calls Kudu's fee the "Kudu service contribution". A warning says the operation is irreversible and that once you confirm it cannot be cancelled.

4Step 4. Confirm with your code

Kudu asks you to confirm the total with your code, on your device. The screen says again that the withdrawal goes through MoneyGram.

5Step 5. Finish on MoneyGram

MoneyGram's own page opens in a new window. This is where MoneyGram checks your identity and sets up the withdrawal. The pickup details are entered on MoneyGram's page. Those fields are MoneyGram's, so this guide does not list them. Back in Kudu, the screen says "Finish on MoneyGram" while you do this, and says that nothing leaves your wallet until MoneyGram is ready for the payment.

6Step 6. Kudu sends the payment

When MoneyGram is ready, the app tells you so and says that it is sending your payment. It sends the USDC payment to MoneyGram using the confirmation you gave in step 4, and then shows "Withdrawal sent".

7Step 7. Pick up the cash

The receipt first says that MoneyGram is preparing the withdrawal. It then says "Ready to pick up" and shows a pickup code: "Bring this code and your ID to any MoneyGram counter." MoneyGram's own help page for cash pickups asks for "a valid photo ID (passport, national ID or residence permit)".^[1] Take the code and your ID to a MoneyGram counter. MoneyGram decides which countries it pays in and which IDs it accepts. The receipt has a button, "Find a MoneyGram counter", that opens a map of MoneyGram locations.

The screen title says "MoneyGram released the cash". That is the app's label. It means MoneyGram's status is Ready to pick up and a counter can pay the code. You have not collected cash yet.

Two fees, two companies

• Kudu gives you the screens before the hand-off, and shows its own fee.
• MoneyGram checks your identity on its own page and runs the cash step at its locations. MoneyGram sets and charges its own fee.

Kudu charges a fee, which the screens call the Kudu service contribution. Both fees are shown before you confirm. This guide gives no figure, because the figures are data on the screen, and they can change.

What each company asks of you

• MoneyGram checks your identity on its own page, before the withdrawal is set up.
• Kudu asks you to verify your identity before you send. Before you can start a cash out, Kudu also asks one question about where your money comes from. You can create a wallet, hold, receive and send without answering it.

Limits and what can go wrong

• MoneyGram sets a minimum and a maximum. The amount screen tells you when an amount is below the minimum or above the maximum.
• A confirmed withdrawal cannot be cancelled.
• MoneyGram sets its own timing. This guide gives none.
• The withdrawal appears in your history, so you can check it there.

Questions

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